Do I need an account to shop at Nutape?
Yes, you do. Easily created by clicking on the icon next to the navigation bar. You'll be prompted for any info and steps along the way. If you need help, or would rather place your order over the phone, give us a call on (011) 422-1538 or 078 034 3767.
Can I place an order via email or phone if I do not want to place an order online?
You can place your order by emailing firstname.lastname@example.org and we will try our best to get your order to you without having to have to order directly from the website.
How long does delivery take?
3 – 7 working days. Outlying areas may take up to 10 working days.
What are the Shipping Fees?
Standard Shipping - R 250.00
How can I track the status of my order?
Once your order is complete, you will receive a confirmation email.
Once your order has been fulfilled, you will receive an email with the tracking number. You may visit www.thecourierguy.co.za and track your parcel.
Can I collect my order myself?
Collections are available from our Johannesburg branch during the following office hours:
- Monday to Thursday 07.45 – 16.00
- Friday 07.45 – 12.30
What is your returns policy?
At Nutape, our aim is to make your shopping experience as enjoyable and as straightforward as possible.
We are happy to accept unwanted goods that are returned to us within 30 days of the date of purchase if the goods are returned in fully saleable condition with the proof of purchase. A refund or exchange will be offered up to the amount you paid for the goods.
We reserve the right to refuse any unwanted goods that are returned without a proof of purchase or after the 30-day return period has passed.
Returns do not apply to sealed goods that have been opened and not suitable for return for reasons related to health or hygiene.
To initiate a return please contact us via e-mail at email@example.com
You will need to supply us with the Order Number as per your confirmation, as well as details of your return request.
We will then review your ‘Return of Goods’ request and get back to you as soon as possible with instructions.
We will keep you informed by sending you an email confirming the action we have taken and as soon as we are confident the goods are in their original condition we will issue you with replacement goods or the opportunity to exchange the item for another item of equal value or more.
How do I return an Item?
Returns can be made by contacting firstname.lastname@example.org You will need your Order Number as supplied to you with the confirmation of order
Please note: that you will receive an email to let you know that we are processing your requests. Once this has been reviewed you will receive another email with details of your return order.
A handling fee of 10% will be applied
What payment methods are available?
Credit Card and instant EFT through Payfast.
What are your hours of operation?
We are open 24 hours, 365 days a year for shopping.
Orders are dispatched during working hours.
Monday to Thursday 07.45 – 16.00
Friday 07.45 – 12.30
How do I change or cancel my order?
Kindly email us at email@example.com with your order changes or cancellations. Please include your order number.
I can’t find what I am looking for. Is this all that you stock?
No, as 3M Gold Distributors we have access to all the tapes and adhesives that fall under the IATD portfolio as well as many suitable alternatives. Give us a call and one of our Solution Specialists will help you find what you need.